Course Outline:

• Understanding the Supervisory Function – Who is a Supervisor?

• The Business Model of a Bank

• Motivation

• Building Bridges of Understanding

• Managing Performance

• Customer – Centricity

• Self-Accountability

• Closure

Target Audience:

• Those in supervisory positions but not have attended a supervisory program

• Newly promoted supervisors

• Understudies for supervisory positions/Officers-in-charge

Schedule:

27-28 January 2021

Wednesday-Thursday

1:00PM – 5:00 PM